Position Title: OTC Team Lead
Company: ST Engineering Ltd
Business Area: ST Engineering
  • Lead the Cash App team operations under OTC Finance shared services (SSC)
  • Ensure that the cash app team KPIs and SLA are achieved and maintain good customer service standard
  • Engage with customers (internal and external) to troubleshoot and ensure prompt resolution of cash app/payment issues
  • Review incoming payments on bank statement
  • Perform AR account reconciliation
  • Ensure timely monthly aging reporting to stakeholders
  • Manage incoming email inquiries to OTC team
  • Participate in UAT, implement and roll out system enhancements in SAP
  • Bachelor Degree on Account / Business Administration with at least 5 years of supervisory experience in similar capacity
  • SAP experience in FI Accounts Receivables module
  • Independent and team player
  • Meticulous
  • Good interpersonal skills – Able to engage with both internal and external customers
  • Effective written and oral communication skills
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