Position Title: IT Engineer
Company: Singapore Technologies Engineering Ltd
Business Area: ST Engineering
We are seeking for a first responders to assist users who experience technical difficulties when operating any IT resource, be it hardware or software. He/She is required to keep IT assets in good working order and ensure that they run smoothly every day.
 
The individual should be a cross-functional thinker who will engage in root cause analysis, priortising IT problems and providing a permanent solution. Working closely with internal clients and cross-functional departments to communicate and follow up till problem closure. 
 
Principle Duties and Responsibilities:
  • Identify reoccurring incidents through root cause analysis, major incident review, trending and elimination of known errors
  • Work and communicate intelligently with various department to determine root cause of the issues and finding solution
  • Ability to learn quickly, work autonomously, and address any issues that arise day-or-night. This include investigating, diagnosing and solving computer software and hardware faults.
  • Assist to document the solutions into the Knowledge Management article.
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Planning and undertaking scheduled maintenance upgrades
  • Setting up accounts for staff, ensuring that they know how to log in
  • Ensuring IT Service Request and Incident are properly recorded
 
Requirements:
  • Diploma degree in computer science, IT, Electronic, Electrical or related field
  • Acquire a process-driven mind-set.
  • Ability to use data-driven techniques, analyse and interpret data
  • Strong aptitude for picking up new technologies through self-education
  • Must be able to learn, understand, and apply new technologies
  • Ability to troubleshoot Personal Computers running Microsoft Windows 7 and Windows 10.
  • With basic knowledge in TCP/IP network equipment such as switches, routers, and structured cables.
 
Additional Requirements:
  • Understanding of ITIL process
  • ITIL Certified
  • Microsoft Networking, Active Directory, SMB File and Printer sharing
  • Microsoft Outlook 2013
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