Position Title: Portal Support Manager
Company: ST Electronics (Info-Software Systems) Pte Ltd
Business Area: Electronics
The Portal Support Manager is responsible to :
  • Create customer accounts.
  • Identify and resolve technical issues encountered in customer provisioning process.
  • Generate custom reports for management regarding case metrics/team performance.
  • Assist in compiling data and material for client presentations.
  • Assist account and billing teams to resolve issues.
  • Participate in review and maintenance of Knowledge Base; ensure consistency and relevancy of articles.
  • Assist in creation and maintenance of internal support team process documentation.
  • Interface with other technical support personnel, engineering and product management to escalate and resolve issues.
  • Degree in Computer Engineering, Electrical Engineering or equivalent
  • Knowledge of ServiceNow and MariaDB
  • Minimum 3 to 5 years Data Center experience
  • Able to handle demanding service response and recovery turnaround
  • Able to manage daily support tasks to meet stringent SLA requirements
  • Excellent scheduling and multitasking skills
  • Meticulous and process-oriented
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