Position Title: Service Delivery Manager - ICS/ESD/SDM
Company: ST Electronics (Info-comm Systems) Pte Ltd
Business Area: Electronics

Job Description:
  • Function as the main customer contact, responsible for the delivery of all in-scope services, and ensure performance goals are met
  • Develop and nurture an excellent Customer / Vendor relationship to achieve best-in-class customer satisfaction and be the Service communication focal point for the customer and all delivery organizations
  • Lead the delivery organizations to deliver SLA requirements in a timely and cost-effective manner, and identify and recommend optimization whilst managing delivery scope and resources
  • Manage teams of IT infrastructure and support professionals for managed services and integration projects
  • Sustain effective communications with all stakeholders in the company to achieve maximum client satisfaction
  • Implement and enforce service quality and standards for all project sites
Job Requirements:
  • A ITE/Diploma/Degree in Computer Science, Information Technology, Information System, Info-communications, Engineering, Science or its equivalent
  • At least five years of experience in Service Delivery Management (Team Lead)
  • Possess ITIL Foundation V3 Certification. PMP certification will be an added advantage
  • A good products' knowledge and hands on experience in the following IT domains:
    • LAN/WAN/WLAN: Cisco/Alcatel Switches/routers, WLC.
    • Network Security Solutions: Fortinet, Junipers and Checkpoints, Cisco IPS/IDS, ISE, ACS & ASA, ESA, WSA, SMA.
    • Network Monitoring: SolarWinds, Cisco Prime Infras, Alcatel Omni-Vista.
    • Network Appliances based: Infoblox DNS/DHCP, NTP Server, F5 LTM/GTM, A10 LTM.
  • Self-initiated and objective driven within a matrix organization
  • Proven analytical and problem-solving abilities
  • High achiever, dynamic and able to engage people at all levels
  • A strong team leader with effective communication and presentation skills
We regret that only shortlisted candidates will be notified.
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