Position Title: Help Desk Operator - Ref: RASB/AG/GBH
Company: ST Engineering Land Systems Ltd.
Business Area: Land Systems
Job Description:
  • Serve as the first point of contact for our Customer Service team, by means of automated alerts, phone calls, email, or electronic chat sessions, responding quickly and competently.
  • Perform Customer identification and verification of problem through probing questions and effective listening skills, while using provided processes and/or systems.
  • Provide quick technical assistance and customer service support for incoming communications, followed by remote troubleshooting through diagnostic techniques and pertinent questions
  • Walk customers through equipment familiarization, basic usage, and problem resolution, and be able to escalate issues appropriately when onsite service is required.
  • Expected to prioritize and manage several open issues at one time, documenting the process and technical knowledge in our ticketing system.
  • Candidates must be willing to work shifts (including mornings, evenings, and nights on weekdays and weekends including holidays).
  • Must be willing and able to troubleshoot, maintain, configure, and install both hardware and software.
  • Might be required to go overseas for training.
     
Job Requirements: 
  • Must have at least diploma in an IT related field. 
  • Linux knowledge and /or experience is required
  • Must present self well, in a professional image
  • Strong communication, interpersonal, and organizational skills
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