Position Title: IT Service Desk Engineer
Company: Singapore Technologies Engineering Ltd
Business Area: ST Engineering
The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Engineer is to provide first level support for all staff in ST Engineering. The service desk engineer is responsible for resolving support requests and Incidents as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service.
 
They are required to clearly articulate customer requirements and interface with a variety of second level teams/service provider groups. Calls to the service desk can be varied and complex requiring a wide range of technical knowledge and interpersonal skills to assist, diagnose and or resolve issues. Service Desk Engineers refer problems and issues to specialist groups when required.

The successful candidate should possess:
  • At least 2 years of experience in providing end-user support via Service Now standards and procedures 
  • Experienced in 1st Level telephone and other media contact support
  • Able to work independently and as a team
  • Good oral and written communication skills
  • Good attitude and willing to learn
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