Position Title: Call Centre Technical Specialist (Night Shift) (2-year) - Ref: SYN/IFES/CSLS1
Company: ST Synthesis Pte Ltd
Business Area: Land Systems
Job Description: 
  • Handle calls and enquiries from customers
  • Respond and follow-up promptly based on service level
  • and evaluate all relevant information to handle enquiries and complains and pass these information accurately to the operation teams for follow-up
  • Keep track of work status till completion of the follow-up actions
  • Perform admin work to support the various programs
  • Prepare and submit monthly claims to meet submission timelines
  • Drive Class 3 vehicle

Job Requirements: 
  • NITEC in Mechanical /Electrical /Mechatronics Technology or equivalent
  • Understand, speak and write English
  • Experience in administrative duties i.e. compile and write reports
  • Experience in performing troubleshooting on Mechanical or Electrical Equipment/System i.e. Fire Alarm & Air-conditioning systems
  • Willing to operate call centre system to update records and assign calls to stand-by technicians for follow-up
  • Possess Class 3 driving licence
  • Able to work independently or in a team
  •  Willing to perform night shift duty
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